Last weekend, I and my husband went to Reliance Webworld located at Forum Mall, Koramangala, to book a video conference for official purpose. When we went there and talked to a lady regarding that, she said we had to buy a 225 Rupees package for 9 hours Video Chat. I felt something weird in this and clarified her that we needed a Video Conference room for official communication and not any video chatting thing, to which she said that during morning hours, usually all these computers are free and you won't get any disturbance from anyone, etc.etc.
Even after repeatedly telling her that we need a "Video Conference" for the "Official reasons" she kept on talking the same thing. I even pointed her to Video Conference rooms and asked her about that, to which she didn't reply anything and was head on in forcing us to get tat Rs.225 package. We thought, may be this is procedure for that and agreed.
After paying for the package, she asked us what software would we use for Video chat – skype, gtalk etc. ? I was really annoyed and told her that there is no software as we were not going for any "VIDEO CHAT" for God's sake, and this time she realized her mistake. Her face went blank and she went back to her manager to ask about this. She came back beaming that we need to get a Video Conference room booked for that and it charges INR 3000/- for half an hour which the company would pay. I asked her, why did you let us have this stupid package then, as I already have a webcam at my home and probably better internet connection for a video chat? She was at loss of words and when we asked her to cancel the package and give the money back; she said it can't be done.
This was more than enough to piss me off. It was really amazing how shamelessly these people fool customers to get their quota filled. There was no way we could cancel that package and there was no way we could transfer it to any other Reliance Service.
This was really pathetic and even the manager had his own attitude and kept on insisting that we had some miscommunication with his employees, which we knew was not the case at all. The lady whom we talked to simply vanished from the vicinity and despite telling them that we didn't want this package, but were forced to take it - the employees and managers there had no decent or satisfactory answer to the whole problem.
I am highly disappointed with this kind of service and dealings with Reliance webworld. At least they should tell all the options to the customers in the beginning and let them decide what they would want. The way the lady misguided us was very disgraceful about the brand and there was no way we could cancel the package and get the money back.
The contact numbers given on the web to contact them are never picked by anyone, so there is no way you can call these “webworld and netconnect” people for any change of bookings or other problems etc.
I warn every one of you reading this experience of mine, to please be aware of how Reliance networks and services work. They have hell lot of ad-hoc things which might make you pay unnecessarily. There services suck big time and I have no intention to get anywhere near to anything that says "Reliance" anymore now.
The Webworld I am talking here is:
Ground Floor, Forum Mall, Koramangala
Phone numbers according to internet (which no one picks ever or comes busy the other times):
If you have any such similar bad experiences then please share with me in your comments below.